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    New Patient Frequently Asked Questions
    Sutter Roseville Medical Center



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    Many patients have questions regarding their visit at Sutter Roseville Medical Center. We have provided the following information and frequently asked questions to help you prepare for your hospital stay.

    Charity Care for Low Income Uninsured Patients
    Preparing for your hospital stay
    Bringing personal items to the hospital
    Visitors
    Patient rooms
    Other Questions

    Preparing for your hospital stay

    When should I arrive at the hospital?
    If your physician's office did not give you a specific arrival time, the nurse who does your pre-hospital interview or the person who pre-registers you can provide you with this information. If you do not feel well enough to register, please let the receptionist know so alternate arrangements can be made to help you. You may shorten your admitting time by calling (916) 781-1639 to pre-register.

    If you are visiting us for surgical services, you will be asked to arrive at Sutter Roseville Medical Center at least two hours prior to your scheduled surgery time or at 5:30 a.m. if your surgery is scheduled for 7:15 a.m.

    Where is the hospital located?
    Sutter Roseville Medical Center is located at One Medical Plaza. Take eastbound or westbound Interstate 80 to the Eureka Boulevard East exit in Roseville. Turn left on North Sunrise Avenue. The Medical Center is directly ahead. Please see the map on this Web site.

    Where should I park?
    Ample visitor parking is available directly in front of the Medical Center. If you are a patient in labor, park in the Family Birth Center lot near the front of the hospital to complete your admission. You will be asked to move your car later. Additional parking for emergency department visitors is located in the lot adjacent to the emergency department and limited parking is available for campers and recreational vehicles. Contact the security department at (916) 781-4050 to arrange for RV or camper parking.

    Once I arrive at the hospital, where should I go first?
    Go to the Registration Desk located next to the main lobby Monday through Friday between 5:30 a.m. and 8 p.m. and Saturday and Sunday between 7 a.m. and 7 p.m. An admissions representative will ask you to fill out some forms and then you will be escorted to your destination.

    If you are a patient in labor, use the Family Birth Center entrance to register. If you have already been pre-admitted, you will just need to sign a treatment consent form. If you have not been pre-admitted, you will need to complete other forms at this time as well.

    What are my rights as a patient?
    Sutter Roseville Medical Center follows legal requirements concerning your rights to make decisions about medical treatment. Please refer to the Patient Bill of Rights on this Web site for more details. A social worker is available to answer any questions you may have about these issues.

    Do I need to take any tests first?
    Your physician's office will tell you if any tests are needed in advance and work with you to schedule them. Results from tests are necessary prior to many services and surgical procedures. Please make sure you have completed the tests prior to your arrival. Some insurance companies require you to receive some tests at outside facilities and the results are sent to the Medical Center before your arrival. Please check with your insurance company if you have any questions about your insurance coverage.

    Will I need to bring any paperwork?
    Please bring any medical insurance cards and any necessary claims forms. This will speed the admissions process. If you have pre-registered and recently changed insurance companies, please bring your current insurance card and forms.

    What personal items should I bring?
    Hospital gowns are available, but you may bring your own dressing robe and slippers. We encourage you to bring your own toiletries from home. If you are having a baby, bring clothes for your newborn. Upon discharge, you are required by law to have an infant car seat to transport your newborn home.
    Pediatric patients may bring one special blanket or a comforting stuffed animal. Upon discharge, you are required by law to have a car seat to transport children under the age of six or less than 60 pounds.

    What about my valuables?
    Please do not bring jewelry (including rings), money or other valuable items to the Medical Center. If you do have money or valuables when you are admitted, please ask someone to take them home for you. You also may deposit them in the Medical Center safe during your stay. Sutter Roseville Medical Center does not assume liability for personal property.

    What should I wear?
    Wear comfortable, loose-fitting clothes. You will be more relaxed when you arrive at the Medical Center and you will find it easier to move around the facility for tests or different appointments and procedures. In addition, it will make changing clothes much easier.

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    Bringing personal items to the hospital

    Can I keep my clothes at the hospital?
    There are small closets for your use in your hospital room. However, to best safeguard your clothing, please ask a family member or friend to take them home during your stay. They can be returned to you when you are ready to be discharged. If you are going to be transferred to another facility, such as a skilled nursing facility, please bring your own nightwear to use when you leave Sutter Roseville Medical Center.

    Can I smoke?
    Effective January 1, 2009, we are a tobacco and smoke-free facility. Smoking is not permitted anywhere on the Medical Center campus, including parking lots, doorways/entryways or private cars.

    What if I have dentures?
    If you wear dentures, tell your nurse when you arrive in your room. The nurse will provide you with a special container for them. Please do not leave them on your meal tray.

    What if I'm taking medications?
    Please bring a list of your medications and dosages. Your physician will evaluate which ones you should continue taking while in the hospital. These will be dispensed to you by the Medical Center pharmacy during your stay. Any medications brought from home will be sent to the pharmacy. This procedure ensures that the medications you are currently taking do not interfere or interact with new medications ordered for you during your stay, and prevents the loss of your medications from home.

    Can I bring a hair dryer or electric razor?
    Due to special wiring and safety codes designed to protect you and others, privately owned electrical appliances are not permitted in the Medical Center. Please do not bring personal computers, VCRs, hair dryers, curling irons, electric shavers or radios. Battery-operated appliances, such as a portable radio, cassette, or CD player, or rechargeable shaver, may be used in the Medical Center. Cellular phones may not be used in the Medical Center as they may interfere with electronic equipment in the facility. You are responsible for the security of any personal items.

    What if I have special needs?
    You should talk to your physician first about these needs. In addition, tell your nurse as soon as you are assigned a room. If you have special dietary needs, your nurse will arrange for you to discuss these needs with a clinical dietician from the Nutrition and Food Services Department.
    Persons who are hearing impaired may request special services, including TTY telephones at their bedside, sign interpreter services, close-captioned TVs, and flash cards. The admissions office in the emergency department also is equipped with a TTY line at
    (916) 781-1099 for receiving phone calls. Emergency department and main lobby public pay telephones have electrical outlets for use with TTY. Language interpreters are also available for almost any language 24 hours a day. Your nurse can help you obtain these services.

    What about meals?
    The Nutrition and Food Services Department will bring meals three times a day and snacks upon request (provided your physician does not restrict your diet). Patients' meals are generally served as follows: breakfast, 7:30 a.m.; lunch, 11:45 a.m.; and dinner, 5:30 p.m.

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    Visitor Information

    When can I have visitors?
    Unless your physician restricts visitors, your family and friends may visit you during the hours listed below. Generally, no more than two visitors will be allowed at a time and an adult must accompany children under the age of 12 at all times.

    General visiting hours in most areas of the Medical Center are from noon to 8 p.m. With staff permission, immediate family members may visit 24 hours a day.

    What hotels are available in the Roseville area for families and friends?
    Sutter Roseville Medical Center is pleased to offer you the following list of hotels and services in the area. Please note, we do not guarantee the list and rates and encourage you to contact them with your specific situation. Be sure to mention that you are here as part of SRMC.
    View Hotels

    Can my family or friends eat with me?
    For a nominal fee, your visitors can order meal trays to be served in your room at patient meal times. If a guest tray is desired, have your friend or family member visit the cafeteria cashier and pay for the meal. Then, he or she should go to the Nutrition and Food Services Department Diet Office to make their menu selection. Visitors are also welcome to dine in the Sierra Oaks Cafe.

    SIERRA OAKS CAFE (Lower Level, Sierra Wing)
    Hours: 7 a.m. - 7 p.m.

    HOT FOODS ARE SERVED AT THE FOLLOWING TIMES:
    Breakfast: 7 a.m. - 9:30 a.m.
    Lunch: 11 a.m. - 1:30 p.m.
    Dinner: 5 p.m. - 7 p.m.

    Can my family or visitors bring food in for me?
    You may eat food brought in by your family or visitors (except for home-canned food), but please obtain your physician's approval first. There are no cooking facilities available to patients and visitors at the Medical Center and storage space for items like food is limited.

    Will I be able to make phone calls?
    Your bedside telephone enables you to place most local, long-distance and credit card telephone calls without the assistance of the Medical Center operator. It is also a direct line for all incoming calls. You will receive detailed information on how to use the phone once you are in your room. Phone calls should be received after 8 a.m. and before 9 p.m. For your convenience, your room number and direct phone number are posted in your room.

    Patient Room

    Will there be a television in my room?
    Yes. All rooms have televisions and remote control devices.
    Available television stations include:

    3 KCRA
    4 ESPN
    5 DISC
    6 KVIE
    7 NICK
    8 CNN
    10 KXTV
    11 TBS
    12 TNT
    13 KOVR
    14 Univision
    16 UPN
    18 FOX
    20 WB

    Can I have a private room?
    All rooms at Sutter Roseville Medical Center are private with the exception of rooms in the pediatric care area unit.

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    Other Questions

    What if I have other questions?
    Please call if you have any additional questions.

    Sutter Roseville Medical Center
    (916) 781-1000

    Preregistration for Surgeries and Procedures
    (916) 781-1037
    (916) 781-1639

    OB Patients
    (916) 781-1628 { Admitting }

    Admitting Department (Registration)
    (916) 781-1628

    Business Office
    (800) 353-3369

    Financial Counselor
    (916) 781-1022

    Information Desk/Auxiliary
    (916) 781-1020

    Quality Review Services
    (916) 781-1171

    TTY Line
    (916) 781-1099

    What if I have a concern or complaint during or about my hospital stay?
    We want you to have the best possible care and experience while you are with us. If you should have any concerns or complaints about your stay at Sutter Roseville Medical Center, please call Quality Review Services at (916) 781-1171. You also may be asked to complete a written survey questionnaire or respond to a telephone survey about your stay, and we would encourage you to take advantage of this opportunity to provide us with your feedback.


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